DUE INCREASED CASES OF COVID IN LOS ANGELES...MANY THINGS ARE DELAYED INCLUDING BUT NOT LIMITED TO SHIPPING DELAYS, DECREASE STAFF, and DECREASED AVAILABILITY ALONG WITH LARGE ORDER VOLUME PROCESSING TIMES HAVE BEEN EXTENDED TO 7-14 BUSINESS DAYS. THIS EXCLUDES WEEKENDS AND HOLIDAYS.
THESE ARE HAND MADE HAND FILLED AND HAND LABELED PRODUCTS. ALL OUR PRODUCTS ARE MADE IN HOUSE TO INSURE QUALITY WE APPRECIATE YOUR PATIENCE.
Packages are shipped UPS or USPS
Ground shipping takes 1-4 business days
International mail shipping 7-14 business days
Orders are processed within 14 business days and then shipped with the shipping method chosen by the customer. In the event that we receive a large order volume packages may be delayed. In this scenario all customers will be notified of updated shipping information. Please only contact us after the 18th day your order was placed to inquire if you have not received it.
Due to the nature of this product all sales are final. Refunds are issued on a case by case basis. In the event that your product is damaged or order is incorrect please reach out to customer service within 3 days of receiving shipment at firstname.lastname@example.org Damaged product or missing products will be refunded or replaced free of charge.
In the event that our products cause any visible verifiable allergic reaction we will refund the customer the cost of the items minus shipping.
We are not responsible for lost or stolen items. Once an item is shipped and it has been delivered we are no longer liable.
If a customer refuses to accept delivery or pay customs charges and the product is sent back there will be a $10 restocking fee assessed to the customer as well as customer will have to pay the import duties to return the package and shipping fees are not refundable.